Facilities
Perhaps the single largest vertical market area pursued by EAM software providers is Facilities Management. This broad space includes any customer who manages buildings grounds and associated infrastructure. This could be a large corporate or university campus, an office tower, a portfolio of properties under management, or a sports arena. Whatever the scenario, the name of the game is providing excellent customer service response, keeping facility infrastructure maintained to prevent service outages, and keeping costs low to provide that service.

EAM software packages provide capabilities to track the service call lifecycle, from request initiation to close-out, and report on timeliness of response, number of repeat calls, and cost of service per client. Other features include routine preventive maintenance, billable service invoicing, mobile dispatch capabilities and safety and regulatory compliance tracking.

Although the wealth of functionality available from EAM providers can make the facility manager’s job easier, choosing which features to implement, and what will provide the most return for investment is not always clear. Allowing Stratum Consulting Partners to assist in your facilities management implementation will improve your chances for delighting your customers and your management.