Understanding our clients’ day-to-day operations allows us to unite early, exchange feedback, and fully understand the requirements that align with our clients’ strategic goals.
Who is Stratum?
The Stratum team is equipped with those credentials expected of a leading asset management consulting company: decades of industry experience, technical prowess, higher education, project management certifications, a diverse customer portfolio in both public and private sectors, and more.
Alongside these credentials, we offer our clients the added value of first-hand knowledge. A number of our team members have worked in the maintenance industry in roles such as Operations Manager, Maintenance Planner, and Maintenance Supervisor. This hard-won knowledge allows us to greatly enhance our understanding of the asset lifecycle spectrum and to fully understand the challenges and constraints of the client because we’ve been the client.
How do we approach client engagements?
Understanding our clients’ day-to-day operations allows us to unite early, exchange feedback, and fully understand the requirements that align with our clients’ strategic goals. To achieve this unity, we form a team of consultants and key client stakeholders who focuses in on the present and future state of the business to create a set of agile business processes based on ISO 55000 principles.
Once these business processes are designed, then and only then do we configure the client EAM software, as processes provide a tactical guide for the configuration. Additionally, we configure the software in a manner that meets any required standards of the client’s specific industry.
Knowledge transfer, like all other aspects of our implementations, happens collaboratively to assure long-term success. Together we develop a training program which enables the client to become self-sufficient. This program includes communication and delivery mechanisms, role-based training plans, and defined resource requirements.
The final step in the client engagement is a process of looking back. How did we do? Like all other phases of an engagement, this step is approached collaboratively. Once this step is complete, we can move beyond implementation and work with our clients to mature their asset management program through customer care and continuous improvement opportunities.
How do we approach customer care?
- We address client needs within 24 hours
- We deliver customized, quick, well-considered solutions
- We offer flexible and affordable support pricing and service level agreements
How do we help our clients mature beyond the implementation?
We offer our clients numerous continuous improvement opportunities:
Auditing your newly designed processes both confirms compliance and unveils opportunities for continued improvement.
A standardized approach for assessing the state, health, and efficiency of assets and systems of a building or facility.
Combining a Capital Planning Initiative with an Asset Management System drives informed decisions relating to maintenance, operations, engineering, and finance.
Reliability Centered Maintenance
RCM is a maintenance methodology implemented at the corporate level that optimizes current maintenance strategies for individual assets.
We offer easily accessible, meaningful business intelligence snapshots tailored to your specific needs, built by consultants with fast turnaround times and decades of report writing experience.
Maximize your actual return on investment (ROI) of your recently implemented software by tuning into three main foci: identify, execute, and sustain.