In our family we have a saying that comes up a lot: if you can’t ride a horse, ride a cow. Well, 2020 is all about learning to ride that cow-and quickly! Thus, we’re launching the Learning to Ride a Cow blog series to explore the challenges (!) and rewards (?) of pivoting to a virtual client service format. We are a virtual company and have offered remote services to clients on a limited basis since our inception in 2003. But with the advent of COVID-19, we’ve had to, like many of you, quickly retool our service offerings. I keep thinking of those scenes from Westerns where the actors jump from horse to horse at high speed, only in 2020 it’s from horse to cow.
For our first post, we’d like to share some of the lessons we’ve been learning from hosting Infor EAM remote training sessions, including what to do and not to do before, during, and after training.[Read more…] about Learning to Ride a Cow: Remote Training Lessons Learned